Luna’s

Privacy and texting

Updated November 5, 2026

Luna’s, 220 Grant Street, Buffalo, NY, is operated by Diversely LLC. This page explains what we keep when you reserve a table, join the waitlist, order for pickup or get texts from us.

What we collect

When you reserve or join the waitlist, we keep what you give us: your name, party size, email, phone number, the day and time, and any notes. When you order for pickup, we keep your name, email, phone number, what you ordered and your pickup time. Card details go straight to our card processor and we never see them. If you join rewards at the counter, we keep your phone number, your visits, what you spent and your points. When you text us, we keep the messages.

How we use it

Only to handle your visit: to confirm your reservation, hold your place in line, tell you when your table is ready, and answer you. We don’t sell your details or share them with anyone for their marketing.

Rewards

Your phone number on the card screen is used only for your rewards. We don’t text you because you joined.

Text messages

If you tick “Text me” when you reserve or join the waitlist, Luna’s sends texts about that visit: a confirmation, a reminder, your place in line and when your table is ready. How many depends on the visit, usually two to four. If you tick it when you order for pickup, we send one text when your order is ready. Message and data rates may apply. Reply STOP to stop receiving texts and HELP for help. Agreeing to texts is not a condition of any purchase.

Mobile numbers and texting consent are never shared with third parties or affiliates for marketing or promotional purposes.

The full texting terms are at lunasbuffalo.com/terms.

Who handles it

Reservations, the waitlist and messages are kept in Mast, the restaurant system provided by Diversely. Texts are delivered by our messaging provider, Twilio.

Questions

Email info@diversely.us. Ask us to see or delete what we hold about you at any time.